Returns & Exchanges
At Gem Jewelers, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer a 30-day return policy for all unworn items in their original packaging.
1
Initiate Your Request
Visit our online portal and enter your order number and email address to start the return process.
2
Package Your Jewelry
Carefully place the item in its original gift box and secure it inside a padded shipping envelope.
3
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
4
Receive Your Refund
Once our gemologists inspect the returned item, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing